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FAQ

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Frequently Asked Questions

How does the AI meal planner work?

Our AI analyzes your meal preferences (dietary restrictions, cooking skill level, available ingredients, flavor preferences) and creates personalized meal plans and recipes. Simply enter your preferences, and our AI will generate comprehensive recommendations including recipes, cooking instructions, and shopping lists.

The AI considers factors like your dietary needs, cooking time available, pantry ingredients, and nutritional goals to create the perfect meal plan for you.

Is my personal information safe and private?

Absolutely! We prioritize your privacy. We don't collect, store, or process any personal data. Only anonymous meal preferences are sent to AI services for recipe generation.

No user accounts are required, and all your meal plan and recipe data stays locally on your device. You can read our full Privacy Policy for complete details.

How many recipes can I save for free?

You can save up to 5 recipes completely free. This gives you a good experience of our recipe management capabilities.

After reaching the free limit, you can upgrade to Premium for unlimited recipe saves, AI chef assistant, meal plan analysis, smart pantry tracking, and more advanced features.

What's included in Premium?

Premium includes:

• Unlimited recipe saves

• AI Chef Assistant for personalized cooking advice

• Weekly meal planner with auto-generated shopping lists

• Meal plan analysis with mise en place tips

• Smart pantry tracking with barcode scanner

• Recipe import from any website

• Priority customer support

Can I modify or customize recipes?

Yes! You can scale recipes to different serving sizes, add personal notes, substitute ingredients, and customize cooking times. All saved recipes can be edited to match your preferences.

Premium users can use the AI Chef Assistant to get suggestions for ingredient substitutions and recipe modifications.

How accurate is the nutritional information?

Our nutritional information is calculated based on standard ingredient databases and provides estimates for calories, macros (protein, carbs, fats), and key vitamins. The data is meant to be a helpful guide for your dietary planning.

Actual nutrition may vary based on specific brands, ingredient quality, and cooking methods. For precise dietary needs, we recommend consulting with a nutritionist or dietitian.

What types of cuisines and diets are supported?

Our AI supports all major cuisines from around the world and can accommodate various dietary needs including vegetarian, vegan, gluten-free, dairy-free, keto, paleo, and more.

You can specify your dietary restrictions, allergies, and preferences, and the AI will generate recipes that meet your requirements while ensuring delicious and nutritious meals.

How do I cancel my Premium subscription?

You can cancel your Premium subscription at any time through your device's app store settings:

• iOS: Settings > [Your Name] > Subscriptions > Meal Prep > Cancel

• Android: Play Store > Menu > Subscriptions > Meal Prep > Cancel

You'll continue to have Premium access until the end of your current billing period.

Troubleshooting

App Not Generating Recipes or Meal Plans

  1. Check your internet connection
  2. Ensure you've provided all required information (ingredients, preferences, dietary needs)
  3. Try restarting the app
  4. Check if you've reached your free saved recipe limit (upgrade to Premium for unlimited)
  5. Contact support if the issue persists

Premium Subscription Issues

  1. Verify your subscription is active in your device's app store settings
  2. Restart the app to refresh subscription status
  3. Sign out and back into your App Store/Play Store account
  4. Contact your app store's support if billing issues persist
  5. Email us with your subscription details for additional help

App Performance Issues

  1. Close and restart the app
  2. Restart your device
  3. Ensure you have the latest app version from the App Store
  4. Free up device storage space if needed
  5. Contact support with your device model and iOS/Android version

Still Need Help?

Our support team is here to help you master your meal planning and cooking via email. We typically respond within 24 hours.

Email Support

For detailed questions and technical support

support@meal-prep.app

Include "Support Request" in the subject line

Mailing Address

For formal correspondence

705 King Street West
Toronto, ON M5V 2W8
Canada

Support Response Times

Email Support: Within 24 hours (usually much faster)

Premium Users: Priority support with faster response times

Additional Resources

Privacy Policy

Learn how we protect your privacy and data

Read Policy

Tips & Tricks

Get the most out of your AI meal planning

Get Tips

Feature Requests

Suggest new features for future updates

Suggest Feature
Feedback & Ideas